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  • We strive to ship orders within 24 hours.
  • We use the US Postal Service exclusively and ship to the USA and Canada.
  • Free Shipping on Retail (not Wholesale) orders over $75  (USA only)
  • $7.99 flat fee shipping by Priority Mail (2-3 day delivery USA only)
  • We do ship to PO Boxes.
  • Shipping costs to Wholesalers and Canada vary by weight.

Chargers come with a twelve month guarantee. Batteries are semi consumable products and are covered by a limited guarantee of thirty days. Spare Gamucci batteries and accessories are available to purchase online when replacements are required.  


For Non-Faulty Goods

Any customer may return a product within 7 days without giving a reason, as long as the product is unused, unopened and in the same conditions as received.

If you have had a change of heart you must return the item to Gamucci.US  unused and in its original condition within 7 days for a refund. Each returned product must include all parts, accessories, instructions and packaging, etc. This includes items such as cable ties and plug covers. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

Please contact us by email and we will instruct you on how to return the items and issue you with Returns Authorization Code. We may also advise how to send the item back to us.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.


We regret that we cannot accept returns on the following non-faulty products:

  • The product(s) has/have been personalized, made to order or customized in any way.
  • The packaging or any of the individual product components has been unsealed or damaged.
  • The product(s) is/are perishable.
  • The non-faulty product does not arrive at Gamucci.US in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

DOAFor Faulty Goods

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be reported to Gamucci.US before 3:00 pm the next working day following delivery.

Please contact us and we will instruct you on how to return the items to us and issue a Returns Authorization Code. Failure to do this will delay your return being processed. 

When returning faulty items we may still ask you to return goods yourself. On receipt Gamucci.US will reimburse the costs incurred*. Gamucci.US shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Mail (Delivery Confirmation).

* Please obtain a proof of postage costs so we can reimburse you the full amount.

*Please note that by reasonable we mean any delivery service equivalent to the cost of First Class Mail with Delivery Confirmation and up to a maximum value of $5. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed $5 please contact us for further advice.


  • If the deadline for reporting parcels damaged during transit are not met we regret that we will not be able to issue a refund or replacement goods.

We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 7 working days. The cost will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Return AddressReturns Address: 

Returns Department


12-7206 Kii Nani St

Pahoa, HI 96778

Contact usCancellations

If you wish to cancel an order please contact us by email  If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items.

This returns policy does not affect your statutory rights.

WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.